Tag Archives: experiment

A Simulation Exercise to Illustrate the Impact of an Enterprise System on a Service Supply Chain

In this paper, we present a computer-based simulation exercise designed to help students understand the impact of an enterprise system on business performance in a service supply chain. The particular service supply chain simulated in the exercise is a wireless telecommunications firm.  In this exercise, students perform simulations to experience managing the supply chain of […]

Balanced Scorecards, Mental Models, and Organizational Performance

Organizations are heavily investing in enterprise-wide information systems and performance scorecards intended to improve strategic decision making. However, there is a need for better evidence that using these technologies systematically improves organizational performance. To overcome the lack of experimental control when studying real firms, the current study investigates decision behavior within a realistic simulation of […]