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Case studies in the telecommunications industry.

Strategic Clarity: Actions for Identifying and Correcting Gaps in Mental Models

Whether you are making quick resource-allocation decisions alone or collaborating with your executive team to set organizational strategy, what you see, what you advocate, and what you ultimately decide are influenced by the map of the world you carry around inside your head. In some ways, this map or mental model is unique to you, […]

A Simulation Exercise to Illustrate the Impact of an Enterprise System on a Service Supply Chain

In this paper, we present a computer-based simulation exercise designed to help students understand the impact of an enterprise system on business performance in a service supply chain. The particular service supply chain simulated in the exercise is a wireless telecommunications firm.  In this exercise, students perform simulations to experience managing the supply chain of […]

Balanced Scorecards, Mental Models, and Organizational Performance

Organizations are heavily investing in enterprise-wide information systems and performance scorecards intended to improve strategic decision making. However, there is a need for better evidence that using these technologies systematically improves organizational performance. To overcome the lack of experimental control when studying real firms, the current study investigates decision behavior within a realistic simulation of […]