Whether you are making quick resource-allocation decisions alone or collaborating with your executive team to set organizational strategy, what you see, what you advocate, and what you ultimately decide are influenced by the map of the world you carry around inside your head. In some ways, this map or mental model is unique to you, as it was formed through your specific experiences and ways of engaging with the world. This article is based on a decade of research and fieldwork and is illustrated with multiple references to both large and small European and American organizations in the for-profit, non-profit, and governmental sectors. It presents five guiding questions that can help identify and correct gaps in managers’ mental models of their organizations. This approach enables managers to be clear about how to move their organizations in the desired direction, in order to achieve their goals. While useful for professional managers of complex systems, these questions are particularly applicable for leaders of civil society, governmental, and entrepreneurial for-profit organizations. The main contribution of this article is a framework of exercises based on the five questions that integrates traditional strategic dimensions and allows leaders to identify gaps in their mental models, resulting in more effective leadership and improved performance.
Ritchie-Dunham, James L. and Luz María Puente. 2008. Strategic Clarity: Actions for Identifying and Correcting Gaps in Mental Models, Long Range Planning, 41(5) 509-52.Purchase PDF